Shipping & Delivery
We currently ship within the United States & Canada ONLY.
Lucky Fox Tea Co. uses USPS for deliveries. If you would like another method please request this on the order form. Standard rates apply for national and international shipping. There is an extra $10.00 fee for any rush orders. Rush orders are any orders that need to be delivered within a 24 hour period.
After we have received and processed your payment in full, your package will be shipped out within 72 hours. Although we take extra precautions to ensure your package is delivered safely and with no damage to it, we cannot guarantee that it will arrive in perfect condition due to the Postal Service conditions. Once the package has been updated as delivered by the shipping carrier, risk of damages to, or loss of the item passes to the recipient.
**Notice: Due to the ongoing impacts of COVID-19 and an increase in our orders, it may take a bit longer than usual for your order to be delivered. We are working tirelessly to fulfill orders as quickly as possible while following all necessary precautions to keep our warehouse team healthy and safe. Once your package has shipped you will receive an email with your tracking number, please follow your tracking information for the most recent updates on your package!
*Special Order Teas*
While we strive to fulfill all orders as quickly as possibly, special order teas may require up to 2 weeks additional processing time.
Local Pick Up on Special Order Teas
This option is available with special order teas. However, these teas will not be ready within a 24hrs period and may take 7-10 days business days to be ready for pick up. We will send you a confirmation when your order is ready with the email or phone number you provided.
If you have any questions or issues with your package, please contact our Customer Service team before contacting your bank or financial institution. Our specialists are available M-F 9 am - 5 pm PST.
Free Shipping will be include on orders (tea only) of $250 or more. Please note that because we are a small business, orders of this size my 2-3 weeks to process. If you have questions, please contact us.
If you wish to cancel your order, you must submit a cancellation notice immediately. Our Lucky Fox. Shipping Team work incredibly fast to make sure that you get your tea as soon as possible!
You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices should be sent to our Customer Service team with the subject Order Cancellation. Our office hours are M-F 9 am - 5 pm EST.
You will be charged the full Price of the Products at the time of placing any orders or Pre-Orders. Methods of payment accepted are: (1) Credit Card Payment, (2) PayPal (3) Amazon Payment. The purchase price does not include import duties, taxes, transfer fees, and other governmental charges, which are Buyer’s responsibility.
Do you have a bulk order? Contact us with the request. While we lave the right to decline any bulk orders we will do our best to fulfill the order or notify you that we cannot complete the order.
The Return Policy is applicable to the original purchaser of a Lucky Fox Tea product only. If you are not fully satisfied or the product is delivered in a damaged condition, Lucky Fox Tea may accept returns or exchanges of the product purchased directly from Lucky Fox Tea through www.luckyfoxtea.com at our discretion and only when all of the following conditions are satisfied:
The product must be received by Lucky Fox Tea Co. within 30 days of purchase; no returns will be accepted after this time period;
The original purchaser must provide the receipt or invoice as received when the order was placed directly from Lucky Fox Tea Co.; and,
The product must be unopened and unused.
In addition, if the product is damaged or an item is missing, a picture of the product at the time of delivery must be provided.
Lucky Fox Tea does not promise or guarantee any specific result or effect from using our teas. Lucky Fox Tea shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.
During National Holidays and end of the year promotions we get a higher rate of orders. Please be patient with us as we carefully hand pack your orders with love! Shipping times may vary.
In an effort to protect our brand and our customers, we do not authorize or support the reselling of our products anywhere, including but not limited to on websites like eBay, Amazon or any other marketplace, unless the products are purchased by a Lucky Fox Tea Co. approved authorized reseller. We are committed to providing our customers with the highest quality products, and to protect our customers we strictly enforce this policy to prevent counterfeit, altered, or expired products from being sold by unauthorized resellers. By purchasing our products from LuckyFoxTea.com or through an authorized Lucky Fox reseller, you are agreeing to our terms and conditions, including this policy. We will actively take legal action against violators.
Lucky Fox Tea Co. will not share your information with third-parties.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
While we do our very best to protect your information at Lucky Fox Tea Co. unfortunately, even with these measures, we cannot guarantee the security of PII. By using our Website, you acknowledge and agree that we make no such guarantee, and that you use our Website at your own risk.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.