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Frequently

Asked

Questions

FAQ

How fast will I get my order?


TEA: At Lucky Fox Tea we do our absolute best to get your orders to you as quick as possible. Our default shipping method is USPS. Shipping costs are standard rates. If you wish to ship via a different shipping method (FEDEX, DHL, etc.) please contact us via phone after your order has been placed. The amount difference will be added to the shipping. Please contact us immediately so that we may make the changes. Production of your order with an 24 hour period. We ship our products twice a week. If you require a rush order please note that there is an additional charge of $10.00. TEA WARE: If you purchase any type of tea ware such as tea pots, infusers, cups, shirts, etc. and any item within Lucky Fox Treasures, you will receive your item seperately. These items can take 4-7 days to process and 2-3 weeks to receive. You will be given a seperate tracking number for these items via the email you provide. More information about our shipping policies can be found here.




How do I know if my order was shipped?


When you checkout, you will be asked to provide your email address. This is so that Lucky Fox Tea Co. can send you your tracking number(s). More information about our shipping policies can be found here.




Will my Tea and Teaware ship together?


At this current time, your tea order and teaware order will be shipped seperately. Our warehouse must pack and ship your order appropriately. These items can take 4-7 days to process and 2-3 weeks to be delivered. Pre-orders are exclusive items that are given a discount before item is in stock, You will be given a tracking number for any and all orders via the email you provide. More information about our shipping policies can be found here.




Will you sell my information?


Lucky Fox Tea Co. will not share your information with third-parties. We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. More information about our policies can be found here.




Local Pick Up on Special Order Teas


This option is available with special order teas. However, these teas will NOT be ready within a 24hrs period and may take 7-10 days business days to be ready for pick up. We will send you a confirmation when your order is ready with the email or phone number you provided.





Lucky Fox Tea Questions

Have Questions?

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Still have questions? Find our contact information here Or send us an email at: 

 

             

                info@luckyfoxtea.com